Refund policy
Return & Refund Policy
Last Updated: July 13, 2026
At Comfort Thrive, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before submitting a return request.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused or only lightly tested.
- Be in its original condition.
- Include all original accessories and packaging.
- Not be damaged due to misuse, abuse, or improper handling.
Returns that do not meet these requirements may not qualify for a refund.
Order Cancellation Period
Customers may cancel their order within 12 hours of placing it, provided the order has not yet entered processing or been shipped.
If your order has already been processed or dispatched, it can no longer be cancelled. In this case, you may request a return after receiving the item in accordance with this Return & Refund Policy.
To request an order cancellation, please contact us immediately at:
Email: info@comfortthrive.com
Please include:
- Order Number
- Full Name
- Reason for Cancellation
We will confirm whether your order is eligible for cancellation within 1 business day.
Return Process
To initiate a return, please contact our support team before sending any items back.
Email:
Please include:
- Your Order Number
- Full Name
- Reason for Return
- Photos or videos if the item is damaged or defective
Once your request is approved, we'll provide return instructions and the appropriate return address.
Please do not return products without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Comfort Thrive cannot be responsible for returns lost during transit.
Original shipping charges are non-refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 7 days of delivery.
Include clear photos showing the issue so we can review your claim quickly.
If approved, we'll offer one of the following:
- Replacement
- Store Credit
- Full Refund
depending on the situation.
Refund Process
After we receive and inspect your returned item, we'll notify you regarding approval of your refund.
If approved, your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, although your bank or payment provider may require additional time before the funds appear in your account.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us at:
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Downloadable digital products
- Personalized or customized items
- Items marked as Final Sale
- Products that have been significantly used, altered, or damaged after delivery
Exchanges
We replace items only if they arrive damaged, defective, or incorrect.
If you need an exchange, please contact:
Chargebacks
If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution.
Initiating a chargeback without first contacting our support team may delay the resolution process while the payment provider investigates the claim.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Comfort Thrive
30 N. Gould St., Ste R
Sheridan, WY 82801
United States
Email: info@comfortthrive.com
Phone: +1 (307) 200-2803